Privacy Policy

1. Introduction

Skytree Property Management ("Company," "we," "our," or "us") is committed to protecting the privacy of our website visitors, property owners, prospective and current residents, rental applicants, and vendors. This Privacy Policy describes how we collect, use, share, and safeguard personal information when you visit skytreepm.com (the "Site"), use our resident or owner portals, interact with our mobile application, or engage with our property management services.

By using the Site or our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access or use the Site.

2. Information We Collect

Information You Provide Directly:

• Contact information (name, email address, phone number, mailing address)
• Rental inquiry details (desired neighborhood, budget range, move-in timeline)
• Rental application data (employment history, income verification, references, credit authorization)
• Property owner information (property addresses, ownership documentation, tax ID for reporting purposes)
• Resident portal account information (login credentials, communication preferences)
• Maintenance request details (issue descriptions, photographs, scheduling preferences)
• Payment information processed through our third-party payment processor (Stripe)
• Communications you send us via contact forms, email, phone, or chat

Information Collected Automatically:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time on site, referring URLs, click patterns)
• Location data (general geographic location derived from IP address)
• Cookies and similar technologies (session identifiers, analytics trackers, preference cookies)

Information from Third Parties:

• Tenant screening services (credit reports, background checks, eviction history — obtained only with your written authorization)
• Property listing platforms and multiple listing services
• Payment processors (transaction confirmation, payment status)
• Analytics and advertising partners

3. How We Use Your Information

We use collected information for the following purposes:

• Property Management Services: Processing rental applications, managing leases, coordinating maintenance, collecting rent, and communicating with residents, owners, and vendors.
• Website Operations: Displaying available rentals, facilitating showing requests, processing contact form submissions, and managing waitlist signups.
• Account Management: Creating and maintaining resident, owner, and vendor portal accounts; authenticating users; managing permissions.
• Communications: Sending transactional emails (lease updates, payment confirmations, maintenance status), operational SMS messages, and — with your opt-in consent — promotional communications about available properties or services.
• Payment Processing: Facilitating rent payments, security deposits, and fee collection through our payment processor.
• Legal Compliance: Meeting obligations under federal, state, and local laws including fair housing regulations, tax reporting, and landlord-tenant law.
• Analytics and Improvement: Understanding how visitors use our Site, improving our services, and enhancing user experience.
• Security: Detecting and preventing fraud, unauthorized access, and other security threats.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Property Owners: Relevant tenant information necessary for property management, including lease details, payment history, and maintenance requests.
• Service Providers: Third-party vendors who assist with our operations, including payment processing (Stripe), email delivery (Resend), SMS communications (Twilio), tenant screening services, and cloud infrastructure providers (Cloudflare).
• Maintenance Vendors: Necessary contact and property information to complete maintenance and repair work.
• Listing Platforms: Property listing information shared with rental listing services to market available units.
• Legal and Regulatory: When required by law, court order, or governmental regulation; to enforce our terms of service; or to protect the rights, property, or safety of our company, users, or others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain session state, remember your preferences, and analyze Site traffic.

Types of cookies we use:

• Essential Cookies: Required for Site functionality, including authentication, session management, and security features.
• Analytics Cookies: Help us understand how visitors interact with the Site so we can improve performance and content.
• Preference Cookies: Remember your settings and choices to provide a personalized experience.

We use Cloudflare Turnstile for bot protection on forms, which may set cookies to verify legitimate human interactions. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Site functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive data at rest
• Role-based access controls limiting employee access to personal information
• Regular security assessments and monitoring
• Third-party authentication services (WorkOS) for secure account access
• PCI-compliant payment processing through Stripe (we never store full credit card numbers)

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active lease records: duration of tenancy plus 7 years
• Rental applications: 3 years from the date of application
• Payment records: 7 years for tax and accounting compliance
• Contact form submissions: 2 years
• Website analytics data: 26 months

8. Your Rights and Choices

All Users:

• Opt out of promotional communications at any time by clicking "unsubscribe" in emails or replying STOP to SMS messages
• Update your communication preferences in your resident or owner portal
• Request access to personal information we hold about you
• Request correction of inaccurate personal information

California Residents (CCPA/CPRA):

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain legal exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, contact us at info@skytreepm.com or call (619) 292-8242. We will verify your identity before processing your request and respond within 45 days.

9. Fair Housing Compliance

Skytree Property Management is committed to compliance with all federal, state, and local fair housing laws. We do not use personal information to discriminate against any person based on race, color, religion, sex, national origin, familial status, disability, sexual orientation, gender identity, source of income, or any other protected characteristic under applicable law.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

11. Third-Party Links

Our Site may contain links to third-party websites, including rental listing platforms, payment processors, and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated effective date. Material changes will be communicated via email to active residents and property owners, or through a prominent notice on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: